Terms of Service
Last updated: November 1, 2026
These Terms of Service govern your use of heritage-avenue.com and purchases made through it. The website is operated by Kraan Commerce, a company registered with the Netherlands Chamber of Commerce (KvK) under number 42130645, trading as Heritage Avenue ("we", "us"). By using the website or placing an order, you agree to these Terms.
Online store terms
You may use the website only for lawful purposes. You must not use it to place fraudulent orders, submit false information, or interfere with its operation or security, or with other users.
Product information
We aim to show product descriptions, images, prices, colors, sizes and availability accurately. Minor differences may occur due to screen settings, photography or small production variations. Size charts on our product pages show garment measurements.
Pricing
Prices are shown in U.S. dollars (USD) and may change from time to time. The price confirmed at checkout is the price that applies to your order, subject to correction of obvious technical or pricing errors. If we find such an error on an order you have placed, we will contact you before taking any further steps, and you may cancel the order and receive a refund of the amount you paid.
Orders
Submitting an order is an offer to buy. Your order is accepted when we send you an order confirmation email. We may cancel or refuse an order where reasonably necessary, for example because of:
- unavailable inventory;
- a payment failure;
- suspected fraud;
- an obvious pricing error;
- incorrect customer information.
If we cancel an order after payment has been received, we refund the full amount to your original payment method.
Shipping
We ship to addresses in the United States only. Standard shipping is free, orders are processed within 1-3 business days, and the total estimated delivery time is 6-12 business days. Full details are in our Shipping Policy, which forms part of these Terms.
Returns and refunds
You can return items within 30 calendar days of delivery under the conditions in our Return & Refund Policy, which forms part of these Terms. Please review it before you buy.
Payments
Payments are governed by our Payment Policy. The payment methods available for your order are shown at checkout.
Privacy
How we handle personal information is described in our Privacy Policy.
Reviews and user content
If you submit a review, comment or other content, it must be honest, lawful and your own. We may remove content that is unlawful, misleading or infringes the rights of others.
Intellectual property
Unless otherwise stated, website content including text, branding, graphics, design elements and images is owned by or licensed to Kraan Commerce and may not be reproduced without our permission.
Third-party services
Some website functions rely on third-party providers, such as Shopify, payment providers and carriers. We are not responsible for interruptions or failures caused by services outside our reasonable control.
Limitation of liability
Nothing in these Terms excludes or limits rights that cannot legally be excluded. To the extent permitted by law, we are not responsible for indirect or consequential losses arising from use of the website or our products.
Governing law
These Terms are governed by the laws of the Netherlands. This does not take away any mandatory consumer protection rights you have under the laws of the U.S. state where you live.
Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the version published on this page when you placed it.
Contact information
- Trade Name: Heritage Avenue
- Company name: Kraan Commerce
- Chamber of Commerce (KvK) number: 42130645
- VAT number: NL005519348B29
- Registered in: The Netherlands
- Business address: Dr. Stärckelaan 18, 3734 XB Den Dolder, The Netherlands
- Email: info@heritage-avenue.com
- Phone: +1 307 430 1238
- Customer service hours: Monday to Friday, 9 AM to 5 PM Eastern Time (excluding U.S. public holidays). We reply within 24 hours on business days.