Shipping Policy
Last updated: November 1, 2026
We want you to know exactly what to expect before you place an order. This policy applies to all orders placed on heritage-avenue.com.
Where we ship
We currently ship to addresses in the United States only. We do not accept orders for delivery outside the United States.
Order processing
Orders are processed within 1-3 business days. Business days are Monday through Friday, excluding U.S. public holidays.
Orders placed before 2:00 PM Eastern Time on a business day start processing that day. Orders placed after 2:00 PM ET, on weekends or on public holidays start processing on the next business day.
Once your order has shipped, you will receive a confirmation email with your tracking information.
Estimated delivery times
| Destination | Processing time | Transit time | Total estimated delivery time |
|---|---|---|---|
| United States | 1-3 business days | 5-9 business days | 6-12 business days from your order |
These are estimates. Delays may occasionally occur due to carrier disruptions, public holidays, severe weather or other circumstances outside our control. If we expect a significant delay on your order, we will email you.
Where your order ships from
Your order is fulfilled by our fulfillment partners, some of which are located outside the United States. This is already included in the delivery times above.
Shipping costs
Standard shipping is free on every U.S. order, with no minimum order value. The shipping charge shown at checkout is always $0.00 for standard shipping.
Duties and taxes
There are no customs duties or import charges for you to pay on delivery; we cover them. No sales tax or other fees are added at checkout. The total shown at checkout is the total you pay.
Tracking
Every order ships with tracking. We email the tracking link to the address you used when ordering. You can also check the status of your order on our Track Your Order page. Please allow up to 2 business days after dispatch for the carrier to activate tracking.
Incorrect or incomplete address
Please make sure your shipping address is complete and correct. If you notice an error after placing your order, contact us as soon as possible. We can update the address as long as the order has not shipped yet; once an order has shipped, we cannot guarantee that the address can be changed.
Lost or delayed orders
If your order has not arrived within 12 business days, or tracking has not updated for 5 business days, please contact us. We will review the tracking with the carrier and help you with the next steps, including a replacement or refund if the package is lost.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please see our Return & Refund Policy. In those cases, return shipping is on us.
Contact information
- Trade Name: Heritage Avenue
- Company name: Kraan Commerce
- Chamber of Commerce (KvK) number: 42130645
- VAT number: NL005519348B29
- Registered in: The Netherlands
- Business address: Dr. Stärckelaan 18, 3734 XB Den Dolder, The Netherlands
- Email: info@heritage-avenue.com
- Phone: +1 307 430 1238
- Customer service hours: Monday to Friday, 9 AM to 5 PM Eastern Time (excluding U.S. public holidays). We reply within 24 hours on business days.