FAQ

Last updated: November 2, 2026

Ordering

Where do you ship?
We ship to the United States only.

How much is shipping?
Free on every order, with no minimum spend.

Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we cancel it free of charge and refund the full amount to your original payment method. Once an order has shipped, you can return it after delivery under our Return & Refund Policy. For address changes, email us before the order ships and we'll correct it.

I didn't get an order confirmation.
Check your spam and promotions folders first. If it's genuinely not there, email info@heritage-avenue.com with the name and address you used and we'll confirm whether the order came through.

Delivery

How long does delivery take?
1-3 business days to process, then 5-9 business days in transit: 6-12 business days in total. Orders placed before 2:00 PM ET, Monday through Friday start processing the same day.

Where do you ship from?
Orders are fulfilled by our fulfillment partners, some of which are located outside the United States. Delivery times above already account for this, and there are no import duties or extra charges on delivery.

How do I track my parcel?
You'll get a tracking link by email as soon as your order ships. See Track Your Order for the full walkthrough.

My tracking hasn't updated in days.
Please allow up to 2 business days after dispatch for the carrier to activate tracking. If tracking has not updated for 5 business days, or your order has not arrived within 12 business days, contact us at info@heritage-avenue.com.

Returns and refunds

What's your return window?
30 days from the day your parcel arrives. Email us first with your order number and we'll confirm the return and tell you where to send the item before you ship anything.

What condition does the item need to be in?
Unworn, unused, with every tag and label still attached. Trying something on to check the fit is fine; that's not the same as wearing it.

What can't be returned?
All clothing currently sold in our store can be returned under our Return & Refund Policy. If an item is ever not eligible for return, this is stated on its product page before purchase.

Who pays for return shipping?
For ordinary returns, you do. If the item was damaged, defective or incorrect, we cover it.

Is there a restocking fee?
No. Approved returns are refunded in full for the price you paid for the item.

How long does a refund take?
Within 10 business days after your return reaches us and passes inspection. It goes back to the payment method you originally used.

My item arrived damaged.
Let us know within 30 days of delivery. Send your order number, a couple of clear photos and a short note about what's wrong to info@heritage-avenue.com and we'll send a free replacement or a refund.

Products and sizing

How do I choose a size?
Sizing can vary between products. Check the product page for available sizing information. If measurements are not shown, email info@heritage-avenue.com with the product name before ordering so we can help you choose a size.

How do I care for my item?
Follow the care instructions on your garment's label. Care requirements vary by fabric and construction. If you need advice before ordering, email info@heritage-avenue.com with the product name.

Will an out-of-stock item come back?
Sometimes. Email us the product name and we'll tell you whether a restock is planned.

Payment

What can I pay with?
Major credit and debit cards, including Visa, Mastercard, Maestro, American Express and Discover. Depending on your device, Apple Pay or Google Pay may also be offered. All prices are in USD. See our Payment Policy for details.

My payment was declined.
Usually the billing address doesn't match your bank's records, or the card isn't enabled for online payments. Check both, then try again or contact us.

Are there import duties or sales tax?
No. The price at checkout is the price you pay for orders within the United States.

Contact

How do I reach a human?
Email info@heritage-avenue.com or call +1 307 430 1238.

Monday to Friday, 9 AM to 5 PM (ET)
We reply within 24 hours on business days.