Payment Policy

Last updated: November 2, 2026

We want paying for your order to be secure and transparent.

Accepted payment methods

The payment methods available for your order are shown at checkout. We accept major credit and debit cards, including Visa, Mastercard, Maestro, American Express and Discover. Depending on your device and browser, Apple Pay or Google Pay may also be offered. We do not offer buy now, pay later or installment payments.

Currency

All prices on our website and at checkout are shown in U.S. dollars (USD). If your bank or card issuer uses another currency, they may apply their own exchange rate or fees, which are outside our control.

Pricing and taxes

The price shown at checkout is the price you pay for your order. Standard shipping in the United States is free. No sales tax or other fees are added at checkout. There are no additional fees after checkout and nothing to pay on delivery.

Payment authorization

Your payment must be successfully authorized before we process your order. If a payment is declined or cannot be verified, the order will not be completed and you will not be charged.

Secure payments

All payments are processed through secure, PCI-compliant payment providers, including Shopify Payments and our card payment partner Whop. Your connection to our checkout is encrypted, and we do not store your full card details on our own systems.

Fraud prevention

To protect our customers, orders may be reviewed for security. In rare cases we may ask for additional information before processing an order. If we cannot verify an order, we will cancel it and refund your payment.

Billing questions

If you believe you have been charged incorrectly, please contact us and we will look into it right away.

Contact information

  • Trade Name: Heritage Avenue
  • Company name: Kraan Commerce
  • Chamber of Commerce (KvK) number: 42130645
  • VAT number: NL005519348B29
  • Registered in: The Netherlands
  • Business address: Dr. Stärckelaan 18, 3734 XB Den Dolder, The Netherlands
  • Email: info@heritage-avenue.com
  • Phone: +1 307 430 1238
  • Customer service hours: Monday to Friday, 9 AM to 5 PM Eastern Time (excluding U.S. public holidays). We reply within 24 hours on business days.