Return & Refund Policy

Last updated: November 1, 2026

We want returns to be clear and easy. This policy applies to all orders placed on heritage-avenue.com.

Return period

You can request a return within 30 calendar days of delivery, for any reason.

To qualify for a return, the item must be:

  • unworn, unwashed and unused;
  • in its original condition, with all original tags attached;
  • returned in its original packaging where reasonably possible;
  • accompanied by your order number or other proof of purchase.

Sale and discounted items can be returned under the same terms, within the same 30-day period.

How to start a return

  1. Email us at info@heritage-avenue.com or use our contact form with your order number and the item(s) you want to return.
  2. We review your request and reply within 1 business day with the return instructions and the return address.
  3. Pack the item(s) securely and ship them to the address we provide. We recommend a tracked shipping service.

Please do not send items back before you have received our return instructions. Packages sent without following the instructions may not be accepted.

Return shipping costs

For an ordinary return (for example a change of mind or a different size), you pay the return shipping cost. We do not provide prepaid return labels for ordinary returns. The cost depends on the carrier and service you choose; we will confirm the return address before you ship, so you know the cost before you send anything.

We do not charge restocking fees, and nothing else is deducted from your refund.

Return shipping is free for you when:

  • the item arrived damaged;
  • the item is defective;
  • you received the wrong item;
  • we confirm otherwise in writing.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 30 days of delivery with your order number, a short description of the issue and photos where possible. Once the issue is confirmed, we will send you a free replacement or a refund, whichever you prefer, and we cover all shipping costs. This does not limit any rights you have under applicable law.

Non-returnable items

All clothing currently sold in our store can be returned under this policy. If an item is ever not eligible for return (for example for hygiene reasons), this will be stated clearly on its product page before purchase.

Refunds

Once your return has arrived and been inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days of receiving your return. Depending on your bank or payment provider, it can take a few additional business days for the refund to appear on your statement.

If a returned item does not meet the conditions above (for example, it has been worn or the tags are removed), we will contact you before taking any further steps.

Exchanges

We do not offer direct exchanges. If you would like another size, color or item, return the original item under this policy and place a new order for the item you want. Replacements for damaged, defective or incorrect items are handled as described above.

Order cancellations

If you want to cancel your order, contact us as soon as possible. If your order has not shipped yet, we will cancel it and refund the full amount to your original payment method. Once an order has shipped, it can no longer be canceled, but you can return it under this policy after delivery.

Contact information

  • Trade Name: Heritage Avenue
  • Company name: Kraan Commerce
  • Chamber of Commerce (KvK) number: 42130645
  • VAT number: NL005519348B29
  • Registered in: The Netherlands
  • Business address: Dr. Stärckelaan 18, 3734 XB Den Dolder, The Netherlands
  • Email: info@heritage-avenue.com
  • Phone: +1 307 430 1238
  • Customer service hours: Monday to Friday, 9 AM to 5 PM Eastern Time (excluding U.S. public holidays). We reply within 24 hours on business days.